The purpose of Quality Assurance in healthcare is systematic measurement: monitoring processes, with a feedback loop for error prevention. It refers to activities and programs intended to “assure” or promise improvement in quality of care in a defined physical or behavioral health setting or program. It involves assessing or evaluating quality; identifying problems or issues with care delivery and designing quality improvement activities to overcome them; and follow-up monitoring to make sure the activities did what they were supposed to.
Program Goals
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Achieve excellence in the clinical and patient/client outcome process
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Provide the highest quality care while supporting the strategic goals of ACCESS
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Moving toward the patient-centered medical home model
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Achieving meaningful use of health IT
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Enhancing clinical quality
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Raising patient and staff satisfaction
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Maintaining current and gaining new third-party quality accreditation
Program Goals
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Providing all employees with the necessary knowledge, trainings and professional tools
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Delivering quality services to integrated physical and behavioral health recipients
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Research and data entry
Target Audience
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ACCESS integrated physical and behavioral health recipients
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ACCESS staff and leadership
Target Audience
Integrated physical and behavioral health programs budgets
Contact:
Ana Dutcher, MBA/HCM, LBSW
adutcher@accesscommunity.org
313-945-8138
